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IT Management & Support
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» IT Management & Support
Businesses nowadays rely on their computer systems. Every minute that the systems are down the company is making a loss, whether it be in employee time or loss of indirect sales. The service that you supply to your customers will be dependant on the stability of your network.
Centric Systems can supply many different types of support packages that will cover critical areas of your network such as the servers, firewalls and mission critical applications, all the way down to the user desktop machines and printing facilities.
We offer Remote Telephone Support where your call will be logged and handled by a support technician. From here they will have access into your systems and will be able to fault find and troubleshoot the problem quickly and effectively. Roughly 98% of problems can be fixed remotely without the need for a site visit.
We also realise than in some instances clients feel more comfortable if an engineer is onsite to fix the problem. Therefore we have a team of friendly onsite engineers who are highly trained to provide immediate assistance in the event of a disaster or an emergency.
Our team of qualified engineers work closely to ensure that the issues are resolved as quickly and efficiently as possible in order to minimise interruption to business. Support calls are handled with urgency and prioritised in order of business needs. We feel that as well as our engineers having the relevant qualifications, experience is key and all of our engineers are knowledgeable experts and specialised in their relevant field.